FAQ

HOW LONG DO YOUR CANDLES BURN?

Our candles in the ceramic vessels are 11oz and offer a generous burn time of approximately 65 hours. Remember to trim the wick, stick to burn time limits and keep away from drafts for best results.

ROUGH, PITTED TOPS AFTER BURNING?

It can be frustrating to see a rough, unattractive surface on your cooled candles. The rough, bumpy tops after burning a coconut soy wax candle are caused when the hot wax in the melt pool cools and solidifies at an inconsistent rate. This is a feature and true sign of an all natural coconut soy wax. It’s merely cosmetic and will not affect the way it burns.

ARE YOUR FRAGRANCES SAFE AROUND KIDS AND DURING PREGNANCY?

Our candles are generally safe for daily use. We are committed to producing, sustainable candles that smell great and burn clean. Our candles are paraben, phthalate free, and the wax in our candles is an organic coconut-soy wax blend. Read more – Burn Clean

THE COLOUR OF MY CANDLES VARIES SLIGHTLY FROM ONE TO ANOTHER. WHY IS THAT?

Using an all-natural coconut wax (and no artificial colouring) has two implications:

Our wax is free of certain colorants and preservatives that ensure a consistent wax colour, so depending on temperature, exposure to light and other factors, the wax can appear whiter or creamierβ€”if anything, this is emblematic of the fact it’s natural!

Our fragrances are naturally coloured and each gives a tint to the candle, which we don’t interfere with. Most of the candles nonetheless remain in a creamy hue.

WHAT IS SCENT FATIGUE?

Give the candle some time. Burning a scented candle in short spurts will not yield much scent (it will also create tunneling & reduce the overall lifespan of the candle). In order for the fragrance oil to diffuse into the air, the wax pool needs to liquify and become hot enough to release fragrance particles into the surrounding area. Never burn for longer than 4 hours!

Scent fatigue is a real thing and is the inability to distinguish or smell a particular scent as the result of ongoing exposure. Once you become accustomed to a scent in your space, it may become less & less obvious over time. Burning an alternative scent & switching it up will reduce scent fatigue. Getting some fresh air in another space will also help.